Education Agents, the ESOS Act 2000 and the National Code 2007

The role you play as a representative of Monash University is crucial to the success of our international recruitment program. Although many of today’s prospective students have greater access to information, especially via the web, your role has in many ways evolved and become more complex. You are often the first point of contact for prospective students and their parents. Hence, your activities and ethics are important to Monash University’s and ultimately, Australia’s reputation as a desirable destination for students.

The obligations you must fulfill as an agent of Monash are set out in the agreement you signed at the time of your appointment. In a more general sense however, your role when working with Monash can be defined as follows:

1. To ethically promote approved Monash University, Monash College, Monash University Foundation Year and Monash University English Language Centre programs in the approved territories as actively as possible to ensure a sustained quality international student cohort at Monash.
2. To ensure that information provided to prospective students is timely, accurate and appropriate; and to assist each applicant in making a course choice that is in the applicants’ best interest.
3. To ensure that the applications submitted to Monash are complete and that applicants have met the entry standards for their preferred choice of degree program.
4. To offer the highest possible standard of service to prospective students, from the point at which the student receives counseling and advice to that at which he or she enrolls at Monash.
5. To ensure that you understand the core messages Monash wishes to convey to its international audience and that your promotional activities and collateral are consistent in both content and style with these messages.
6. To keep the Monash recruitment team well-informed of significant developments within your designated market(s) and to provide advice and assistance to Monash on marketing and student recruitment activity within your designated markets.
7. To advise Monash immediately, of any change in ownership, management or personnel of the agency or any change in address, including branches, and contact details.
8. To ensure your activities maintain and enhance the reputation of Monash as a university education provider of the highest quality.
9. To ensure that you assist Monash University in meeting various commitments under the University Sector Streamlined Visa Processing (SVP) arrangements with the Australian Government Department of Immigration and Citizenship if applicable;
10. To adhere to all laws, directives, requirements, rules and regulations of the country where the application or admission is being directed and as well as the country of agent operation.

Understanding important legal information

As a Monash agent representing a CRICOS-registered institution, you are subject to the provisions of the Education Services for Overseas Students (ESOS) Act 2000 and the National Code 2007.
The full provisions of the Act can be made available to you on request. As a guide, you should adhere to the following principles in your promotional and recruitment activities. These are guidelines only and in no way do they constitute the complete list of your obligations under the ESOS Act or the National Code.
Information and advice you provide must be accurate, up-to-date and complete.
• You must not make false or misleading comparisons with other institutions.
• You must make no inaccurate claims of association with other institutions.
• You must give accurate advice regarding a student’s acceptance into a course.
• You must not give false or inaccurate advice regarding the employment outcomes associated with a course.
• You must not attempt to recruit a student where this conflicts with the obligations of a registered provider under standard 7.
• You must not facilitate the enrolment of a student who you believe will not comply with the conditions of his or her student visa.
• You must not give immigration advice unless legally authorised to do so.
• Certain information must be disclosed in advertising materials, eg the registered provider and CRICOS code.
• Where there is a joint arrangement for the teaching of a course, permission to advertise must be sought from both registered institutions.
• Recruitment must be ethical and responsible and for full-time study only.
You can view the ESOS Act 2000 and the National Code of Practice 2007 at:

Current Version of ESOS Act 2000 and the National Code of Practice 2007:

Explanatory Notes – National Code Part D, Standard 4 Education Agents :

Agent training

Monash University undertakes agent training through the provision of the Monash Adviser, Regional Manager agent office visits, targeted training sessions held throughout the year and other email communication.
ESOS and National Code relevant courses are available through PIER ( or ISANA ( All new staff members of recruitment agencies are recommended to undertake this training as should any existing agents who require a refresher in any of the Australian education system, Australia as a study destination, education quality assurance issues or the Australian visa regulation system.

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