eSolution Support Officer

ATTN: Monash Students Only!

IT Service Centre Support Officer Position

  • Expression of Interest sought for: IT Service Centre Support Officer
  • Remuneration: $78,255 – $89,888 pa HEW Level 05 plus 11% employer superannuation
  • Duration: 1/12/2023 to 22/03/2024 (Fixed term full time)
  • Location: Clayton Campus

We have an exciting opportunity to join our dynamic Service Centre group, providing excellent front-line IT support.

As a Support Officer (SO), you will provide remote and deskside technical support to users regarding ICT issues. This includes following procedures and protocols.

  • Incident Triage: Initial assessment, categorisation, and prioritisation of incidents reported to the team. Analysis of incidents to ensure appropriate resources are allocated for resolution.
  • Responding to Inquiries: Addressing IT-related queries and issues from users with professionalism and efficiency.
  • Customer Service Excellence: Delivering outstanding customer service to build positive user relationships.
  • Collaboration: Working closely with the team to resolve and escalate issues.

At the Service Centre, we are proud of our service excellence and collaboration with staff. We’re working hard to create an inclusive workplace that reflects the diverse community we serve.

To be successful, you will possess strong customer focus, time management and communication skills with the ability to solve problems creatively.

  • Please get in touch with the hiring manager, Tash Murray, at 0428 934 337 for a confidential discussion about this role.
  • Please apply by emailing your latest resume to no later than 24 November at 5 pm.

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